Tips for Selecting an Elevator Service Company for Your Needs
Elevators in the home or a commercial set up are a great addition for modernization. They also help for easy accessibility and use, especially to people living with disability. However, elevators in residential buildings can work up quite a sweat. For this reason, it is important that elevators receive maintenance for at least once in a year. This will help to keep the elevator working properly for as long as possible. Nevertheless, you have to choose the right elevator service company to maintain your elevator from time to time. This article highlights tips for selecting the best elevator service for your needs.
Annual service calls
When it comes service calls, you should choose an elevator company that has a lower annual number with their regular customers. The reason behind this is that a low number of maintenance calls shows that the services provided were good enough to last until the next inspection. In addition to this, the elevator service should keep track of these service calls, which means that you do not need to ask them to come. Most elevator service companies usually aim for four service calls every year.
Number of Inspections
It is important that you identify an elevator service that performs preventative maintenance inspections. These are essential in order to ensure that your elevator is up and running properly always. Hence, you can tell whether the elevator maintenance company you select is reliable by determining their number of annual inspections. You should get a company that provides multiple inspections within the year and also compliant with the number of preventative maintenance inspections that you agreed upon.
It is also wise to monitor the company’s performance. One of the best methods you can determine whether the elevator service is good for you is by monitoring their service’s performance yourself. For example, some companies may claim to get to your place within an hour after a service call, but this may not be the case. Therefore, before signing a contract, make sure that the company you pick is true to their word.
Negotiate the Best Contract
You should also get the best out of the elevator maintenance company by negotiating a fair deal. It will be in your best interest to sign a contract that offers for the services that you need most. The contract must be full maintenance, which works like an insurance policy. This will shield you from incurring extra bills in the event of a major elevator repair.
Customer Service Matters
Customer service practices of the elevator company you select will also play a significant role in the business relationship. You can evaluate this by starting with the person who normally answers the telephone back in their office. Be keen as to whether the person is friendly, helpful, and professional. Again, check whether the repair person who comes to your place is prompt, knowledgeable, and competent. The management should also be friendly and considerate and should also back up their guarantees.